Orders & Payment

  • When placing an order on our online shop, you are accepting the general terms of purchase.
  • All orders must be placed by 12:30pm Monday to Friday for next working day delivery. This provides us with time to process the order before the post is collected that day
  • Items ordered after the 12:30pm cut off period will go the next working day
  • You can pay via debit or with credit card; VISA or Mastercard and PayPal. If you wish to pay via American Express, please contact us so we can arrange an over the phone payment
  • Charges will be made clear at checkout before your order is finalised and any payment is taken
  • Changes in price do not affect orders already placed for which payment has already been taken. If there is any increase in the price of a product or change of specification, you will be contacted and given the opportunity to cancel your order

Delivery

  • For UK orders weighing less than 2kg we always use Royal Mail, orders by the standard service go by 1stClass Signed For mail
  • The express service goes by Special Delivery pre 1pm Next Day and we only charge the price we are charged for the service
  • Items over 2kg are sent by FedEx next working day which can be delivered at any time up until 7pm so they can be delivered later in the day than the Special delivery items
  • Shipping costs and delivery are automatically calculated at the checkout
  • Should you want to organise your own collect or delivery, please select the local collection option at the checkout and we will contact you to arrange
  • We will endeavour to update you on your parcel and relevant tracking where possible

Customs

  • All EU orders are sent via DDP and the shipping charge includes the customs duties
  • Non EU orders should arrange Ex works. No shipping is charged when the purchase is made, select local pickup option at the checkout. It is your responsibility to arrange collection and all shipping, customs documents and charges

Returns Policy

  • You are entitled to return undamaged and unused products to VeriVide Ltd, excluding cut swatches
  • You must notify us within 14 days after receiving your item, should you wish to return
  • Once we have deemed the product as acceptable to return, we will recommend the best way of returning the item to us
  • Once we have the item, we will process your refund against the order number it was purchased through
  • The responsibility is yours if products are damaged or missing during the return transport
  • The returned product must be in its original packaging, including plastic seal and unused
  • All products should be suitably packaged before return, i.e. put into an outer box or envelope
  • If any of the returns policy is not adhered to, please note that you may not be able to return the item or receive a full refund

 

Contact details 

If you have any questions, please do not hesitate to contact our colour standards team on colourstandards@verivide.com or 0116 284 7790