Service & support

Returns policy

  • Under the Consumer Contracts Regulations online purchasers may cancel their order at any time up to fourteen working days after the order is placed. 
  • To cancel an order you must inform VeriVide in writing by post, fax or email, a Returns Authorisation Number will be supplied which must be clearly stated on the package.
  • You must also return the goods to VeriVide as soon as possible and in the same condition in which you received them (unopened) and at your own cost and risk. You have a legal obligation to take reasonable care of the goods while they are in your possession. Once the returned goods have been received VeriVide will refund or re -credit to you the cost of the item plus VAT.



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