NCS FAQ'S

Find RGB codes using your Colourpin device with the NCS+ app

First turn on “Show Scan Details” in “Settings”. Scan a colour in the app, you will find the RGB values under each scanned colour on top. Simply press on the scanned colour and you can see the RGB Value.

To compare colours using Colourpin.

In the view “Compare” in the menu at the bottom of the screen, you can see how big the colour difference is between two surfaces.

• Put your Colourpin to the first sample and press “Scan Standard”
• Put your Colourpin to the second sample and press “Scan Sample”
• On the top of the screen you will see the Delta-E value that describes how big the colours difference is.
• Delta-Lab describes in which ways the colours differentiate. You can find more comparison values in LCH,RGB, HSB and CMYK when you scroll to the left.
• If you want to see your comparison history, press the history symbol in the top right corner.

Store Colourpin in a dry environment at room temperature to ensure best results. Extreme cold or heat can affect the measurement accuracy.

If you believe your NCS Colourpin is measuring wrong or you have a problem with inconsistent results, firstly check that your calibration cap is clean. A dirty calibration cap can affect the results of the measurements, as your Colourpin will be calibrated incorrectly. In this case, try to use a clean microfiber cloth and gently remove the dust and stains on the lid.

A new calibration cap can be purchased, if necessary, please contact ncs@verivide.com

We recommend you complete a measuring trial. If you have access to official NCS samples, try to measure 5 random colours and analyse the results. Measure different Hues and include both light and dark colours. If this results in a number of mismatches there may be an internal problem. Please contact the retailer who sold the Colourpin to state your claim, they will help with reclaim process with NCS Colour.

To Connect Colourpin to your phone try the following steps:

1. Make sure the battery is fully charged by plugging into an electrical outlet for 1 hour.
2. Make sure the newest version of the app for your device is downloaded and installed. You can also try to delete the app and download it again. Your account is saved even if the app is deleted.
3. Restart the phone or tablet and reset the Colourpin (Colourpin resets after holding power button for 15 seconds).
4. On your smart phone, turn Bluetooth off for 5 seconds and then back on.
5. Turn the Colourpin device back ON.
6. Launch the Colourpin app and select “Connect Device” to pair the device with your smartphone or tablet.

Note: When using the Android app make sure that “location services” are turned on to prevent connection issues. When using iOS, make sure that you have the latest iOS update.